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CPAC is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or email and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.

Return Policy (RMA)

Return Merchandise Authorization (RMA’s) numbers are provided by CPAC to repair, replace or refund the cost of defective items.  CPAC, at their discretion, reserves the right to repair, replace or refund the cost of any defective items. 

To apply for an RMA please fill out and fax back CPAC's ONLINE RMA FORM to our RMA department for review.  RMA’s are only good for ten days and product must be returned to CPAC, or a CPAC designated third party, within that period.  Items not returned within the 10-day return period will likely be denied a refund or credit.  Replacements are shipped promptly upon receipt and testing of defective merchandise.

ONLINE RMA FORM

TERMS AND CONDITIONS